FAQs
Check out our most frequently asked questions here. If you still need help, please contact us!
Product Information
How do I import my digital planner into GoodNotes?
Download your planner, then open GoodNotes/Notion and select "Import" from the menu. Choose the file from your device.
Can I use the digital planners on both my tablet and smartphone?
Yes, our planners are compatible with any device that supports PDF annotations or the Notion app.
What apps do I need to use your digital stickers?
Any app that allows for image importing and layering, such as GoodNotes, Notability, or similar.
Can I request a custom digital sticker or planner design?
- Absolutely! We love creating custom designs. Contact us with your ideas, and we'll discuss how to bring them to life.
How do I duplicate Notion templates?
To duplicate a Notion template, click on the template link provided with your purchase. Once the template is open in your Notion workspace, find and click the "Duplicate" button usually located at the top right corner of the page. This action will copy the entire template into your own Notion account, allowing you to customize it for your personal or professional use.
RETURNS
What is your Exchange Policy?
Due to the digital nature of our products, we cannot accept returns once the product has been downloaded. However, we would be happy to exchange or provide store credit to any product you find unsatisfying. We prioritize customer satisfaction. If you experience any issues with your purchase or if the product doesn't meet your expectations, please contact us within 7 days of purchase. We'll work with you to resolve any concerns, including offering product replacements or adjustments when possible. Your feedback is invaluable for improving our products and services.
What is your Return Policy?
Due to the digital nature of our products, we cannot accept returns once the product has been downloaded. However, we prioritize customer satisfaction. If you experience any issues with your purchase or if the product doesn't meet your expectations, please contact us within 7 days of purchase. We'll work with you to resolve any concerns, including offering product replacements or adjustments when possible. Your feedback is invaluable for improving our products and services.
ADDITONAL INFO
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders. Please contact us for more information and to discuss your needs.
Do you offer a tutorial PDF with your products?
Yes, we provide a comprehensive tutorial PDF with every purchase. This guide covers how to effectively use our digital planners and stickers, including step-by-step instructions on importing them into your preferred apps. The tutorial ensures you can maximize the benefits of your digital planning tools right from the start.
What should I do if I have trouble downloading or using my purchase?
If you're having trouble downloading or using your purchase, first check the tutorial PDF provided for guidance. If the issue persists, contact our customer support with details of the problem. We're here to help with technical difficulties, provide additional instructions, or offer alternative solutions to ensure you can fully enjoy your digital planning tools.